ALTER

Cancellation & Refund Policy

Last updated 18 September 2026

The room holds fifty people. When you book, that place stops being available to anyone else, which is why the policy tightens as the date comes closer.

Cancelling

More than 7 days before the event

Full refund. Message us and we return the whole amount.

Between 7 days and 24 hours before

No refund, but your place can go to someone else, or move to a future ALTER evening. Tell us the new person's name, email and phone, and we change the booking.

Within 24 hours of the event, or not turning up

The place cannot be refunded, transferred or moved. By then the room is set.

Arriving late

The gate closes at the stated time and does not reopen: the room has to be whole to be safe. Arriving after it closes counts as not turning up, and no refund is due.

If we cancel or move the event

You may take the new date or ask for a full refund, whichever you prefer.

How to ask

Message WhatsApp +91 99556 18299 or email be@alter.dance with your booking reference (it looks like A001-7KQ4 and is on your confirmation).

How refunds are paid

Refunds go back through Razorpay to the same card, UPI ID or account you paid from. We start the refund within 2 working days of agreeing it; banks usually take a further 5 to 7 working days to show it.